AACN Nurse Manager Priorities

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AACN Nurse Manager Priorities

Date: September 6 - 8, 2012
Location: Las Vegas, NV
Follow this Conference on Twitter: #Priorities12

Download Brochure Attendee Information


Conference Invitation

The American Association of Critical-Care Nurses and Contemporary Forums proudly present the second annual AACN Nurse Manager Priorities, a dynamic program featuring forward-thinking leaders in nursing management.

Learning content focuses on a nurse manager's three critical responsibilities—managing the business, managing people and managing yourself. We used last year's participant feedback to create an even more dynamic program that accommodates individualized learning plans for a wide range of nurse manager roles and experience.

Make the most of this opportunity for learning and leadership growth by filling out the AACN Nurse Manager Skills Inventory before the conference. It's posted at www.aacn.org/managerskillsinventory. Bring it with you as a guide to select your learning opportunities.

Program Highlights

  • Skills Inventory: Interactive presentations and discussions align with the AACN Nurse Manager Skills inventory and the AACN-AONE Essentials of Nurse Manager Orientation e-Learning course categories — Managing the Business, Managing the People, Managing Yourself.
  • Patient Satisfaction: In-depth discussion of strategies to improve patient satisfaction to impact healthcare funding and improve your hospital's financial health.
  • Communication: Widening the range of your communication styles will expand your influence and improve collaboration with your team and fellow leaders.
  • Managing Up: Do you get stuck when you try to introduce new programs or processes to senior managers? Experienced nurse leaders will help you learn how to "manage up."
  • Meaningful Recognition: Achieve shared outcomes with your team when you effectively use meaningful recognition and acknowledgement.
  • 18 Concurrent Sessions: This year's hot topics include: Culture change, the "right" way to evaluate performance, orientees' adaptation and readiness to fly solo, strategic management and planning, and recognizing staff growth and team achievements with meaningful award and reward programs.

First timer? Came last year? We look forward to welcoming you to Las Vegas. Mark your calendar now and invite your colleagues to join you.

Program Planning

Mary Bylone, MSN, RN, CNML

Kathryn Clayton, MSN, MBA, ALNC
Contemporary Forums Program Manager

Ramón Lavandero, MA, MSN, RN, FAAN
AACN, Director of Communications and Strategic Alliances

Laura Rednour
AACN, Conference Business Manager

Denise C. Thornby, MS, RN, NEA-BC

Conference Objectives

At the conclusion of this conference, nurse managers will be able to:

  • Discuss the impact of global healthcare and nursing issues on their organization.
  • Utilize the Nurse Manager Skills Inventory tool to define personal education needs and facilitate management career planning.
  • Explain budgeting terminology, components, concepts and processes.
  • Identify strategies to improve nurse recruitment and retention and to maximize performance.
  • Engage staff through collaboration, teamwork, mentoring and effective change management.
  • Discuss quality management relevant to patient and workplace safety.

AACN Nurse Manager Priorities is an official brand of the American Association of Critical-Care Nurses. Used with permission.

Who Should Attend?

Any nurse in a management role in an acute or intensive care patient setting:

  • Nurse Managers/Assistants
  • Clinical Coordinators
  • Clinical Directors
  • Supervisors/Assistants
  • Charge Nurses
  • Educators/Instructors

… And staff nurses who plan to move into a nurse manager role.

Maximize your conference experience!

Before the conference, fill out the AACN Nurse Manager Skills Inventory posted at: www.aacn.org/managerskillsinventory. Select concurrent sessions for the categories that will best support your personal learning plan:

  • Managing the Business
  • Managing the People
  • Managing Yourself

Online CE Library

Earn CE Credit Online at Your ConvenienCE
Contemporary Forums Online CE Library is your on-demand resource for quality healthcare continuing education. All online sessions are captured directly from our recorded live conferences and are ANCC/ACCME accredited.

  • 1000+ multimedia presentations from over 30 conferences
  • 2000+ contact hours of CE credit available
  • Earn CE credit immediately by completing online exams
  • Print your CE Certificates and track hours via your personalized CE Transcript link
  • Option to purchase single sessions or entire conferences at discounted prices

The Online CE Library is continually updated with new topics and features the latest evidence-based education in women's health, psychiatric nursing, contraception, pediatric and adolescent care, neonatal care and development, OB/GYN, critical care, nurse education, pharmacology, patient safety and more! Create your free account today at onlineCElibrary.com.

Online CE Library Group Access Programs
Provide your staff with high-quality continuing education and give your budget a break with an Online CE Library Group Access Account. Organizations of any size can create customized CE programs for staff education and development. Great for:

  • Hospitals
  • Clinics
  • Student Health Services
  • Education Institutions
  • Healthcare facilities
  • Military and Veteran Healthcare Organizations
  • Medical Groups

To request group account pricing and details, visit OnlineCELibrary.com or call (925) 361-4811.


If you are not currently receiving Online CE Library or conference information and updates via email, please click here. You will then be notified of all conferences as soon as they are announced as well as have access to special promotions.

Conference Program

Thursday, September 6


7:00 a.m.

Conference Registration


State of the Union: Where Is the Talent?


Nurse Manager Role Mastery
Lisa Pettrey, MS, RN, NEA-BC


Refreshment Break


Nurse Manager Essentials: Funding of Healthcare Today


Enhancing the Patient Experience: What Are Organizations Doing to Strengthen Patient Satisfaction?
Gladys M. Campbell, MSN, RN, FAAN


Questions and Discussion
Faculty Panel


Join your colleagues and faculty members for lunch and interactive discussions on hot topics in nursing leadership. Each table will feature a faculty member who will facilitate
discussion on the nurse manager's three critical responsibilities – managing the business, managing people and managing yourself. Bring interesting scenarios to discuss that you've experienced and come prepared to be part of a dynamic, problem-solving activity. (Attendance is optional and requires a reservation. Cost of the luncheon is $45 and 1 hour of CE credit will be awarded. Register early since space is limited.)

1:15 p.m.

#11 Family Presence: Why Does It Matter?
(Repeat session: same content as #41)

#12 Changing a Unit's Culture: Confessions of a Bully
Cinda Loik, BSN, RN
Lindsy Schmitz, BSN, RN

#13 Meeting Management: Skills of Meeting Facilitation
Lisa Pettrey, MS, RN, NEA-BC


Session Change


#21 Performance Evaluations: Doing It Right
Gladys M. Campbell, MSN, RN, FAAN

#22 Recognizing and Preventing Drug Diversion in the ICU
Dale M. Pfrimmer, MS, RN

#23 Speaking Up Without It Being a Career Terminating Event
Isabella McCool, DNP, RN, NE-BC


Refreshment Break


#31 Validating Competency: It's Time to Retire Traditional Annual
Skills Day Check-Offs
John F. Dixon, PhD(c), MSN, RN, NE-BC

#32 Merging Cultures in Today's Workplace
Diane G. Aho, MA, RN, CCRN

#33 Investing in Your Unit's Future: How to Decide If an Orientee Has Failed
Cinda Loik, BSN, RN



Friday, September 7

8:00 a.m.

Nurse Managers Have Maslow Needs Too!
Mary Bylone, MSN, RN, CNML


Appreciative Inquiry: Skills of Positive Leadership
Diane G. Aho, MA, RN, CCRN


Refreshment Break


Change and Turbulence: Moving from Survivor to Thriver


Recipes for Cooking Up a Healthy Work Environment
John F. Dixon, PhD(c), MSN, RN, NE-BC


Questions & Discussion
Faculty Panel


Lunch on Your Own

1:15 p.m.

#41 Family Presence: Why Does It Matter?
(Repeat Session; same content as #11)

#42 America's Got Talent: Recruiting and Hiring the Right Professionals
Scott C. Thigpen, DNP, RN, CCRN, CEN

#43 Strategic Management and Planning
Isabella McCool, DNP, RN, NE-BC


Session Change


#51 Managing Up
Diane G. Aho, MA, RN, CCRN

#52 Career Planning: Options and Considerations for Managers
Daleen Aragon Penoyer, PhD, RN, CCRP, FCCM

#53 Award Programs: A Tool for Excellence
Dale M. Pfrimmer, MS, RN


Refreshment Break


#61 Meaningful Recognition Has Power: Together. Stronger. Bolder.
Cindy Lefton, PhD, RN

#62 Unit-Based Research: It's Possible!
Daleen Aragon Penoyer, PhD, RN, CCRP, FCCM

#63 Losing It
Diane G. Aho, MA, RN, CCRN




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Saturday, September 8

8:00 a.m.

Skilled Communication
Cindy Lefton, RN, PhD


Effectively Leading Teams
Cindy Lefton, PhD, RN


Refreshment Break


Managing the 20%
Mary Bylone, MSN, RN, CNML


Supporting Staff from Both Ends of the Career Continuum
Scott C. Thigpen, DNP, RN, CCRN, CEN


Questions and Discussion
Faculty Panel


Conference Summary and Evaluation

12:15 p.m.


Conference Faculty

Diane G. Aho, MA, RN, CCRN
Clinical Director
CVICU/MICU-Cardiac Telemetry
St. Joseph's Hospital – HealthEast
St. Paul, Minnesota

Isabella McCool, DNP, RN, NE-BC
Nurse Manager, Trauma ICU
Pediatric Trauma, and Cardiovascular Thoracic Surgical ICU
Deaconess Hospital
Evansville, Indiana

Mary Bylone, MSN, RN, CNML
Vice President, Patient Care Services and
Chief Nursing Officer
The William W. Backus Hospital
Norwich, Connecticut

Daleen Aragon Penoyer, PhD, RN, CCRP, FCCM
Director, Center for Nursing Research
Orlando Health
Orlando, Florida

Gladys M. Campbell, MSN, RN, FAAN
CNE, Washington State Hospital Association
CEO Northwest Organization of Nurse Executives
Portland, Oregon

Lisa Pettrey, MS, RN, NEA-BC
Leadership Consultant
Columbus, Ohio

John F. Dixon, PhD(c), MSN, RN, NE-BC
Vice President for Medical, Cardiovascular, and
Cardiopulmonary Services
Director for The Center for Nursing Education & Research
Baylor University Medical Center
Dallas, Texas

Dale M. Pfrimmer, MS, RN
Nurse Administrator
Mayo Clinic College of Medicine
Rochester, Minnesota

Honey Consulting, Inc.
Chattanooga, Tennessee

Lindsy Schmitz, BSN, RN
Clinical Nurse III
Neurology, Neurosurgery and Stroke Unit
University of Michigan Hospitals
Ann Arbor, Michigan

Cindy Lefton, PhD, RN
Team Leader, The DAISY Award Impact Research Project
Vice President, Organizational Consulting
Psychological Associates
St. Louis, Missouri

Immediate Past President, American Association of Critical-Care Nurses
Clinical Nurse Specialist, Medical Cardiology
Mid America Heart Institute
Saint Luke's Hospital of Kansas City

Cinda Liok, BSN, RN
Nurse Manager
Neuro Intensive Care Unit
University of Michigan Hospitals
Ann Arbor, Michigan

Scott C. Thigpen, DNP, RN, CCRN, CEN
Associate Professor of Nursing
South Georgia College
Douglas, Georgia


A Certificate of Attendance will be available online after you complete the course requirements, enabling you to register your credit with the appropriate licensing boards or associations. To apply for credit not listed below, use the procedure established by the specific organization.

Nurses and Nurse Practitioners
Main Conference: 17 ANCC/ 20.4 CA BRN contact hours
Roundtable Luncheon with the Faculty:
1 ANCC/ 1.2 CA BRN contact hour.

Contemporary Forums is accredited as a provider of continuing nursing education by the American Nurses
Credentialing Center's Commission on Accreditation.

Contemporary Forums is approved by the California Board of Registered Nursing, Provider #04516.
(CA BRN contact hour = 50 minutes)


To enhance your educational experience, we are inviting representatives from professionally relevant companies, organizations and hospitals to exhibit equipment, supplies, services and career opportunities. The schedule provides participants time for one-on-one discussion with exhibitors.

For exhibit space availability or additional information:
Call: (925) 361-4807
Email: exhibits@cforums.com
Visit: http://www.ContemporaryForums.com/en/Exhibitors/


Viva Las Vegas!

It's impossible to resist the excitement of the neon lights, the shrieks of delight from jackpot winners, and the glitz and glamour of the hotels on the strip. A Disneyland for adults? You bet … and Las Vegas is so much more! Dine at restaurants inspired by the world's greatest collection of chefs–Wolfgang Puck, Emeril Lagasse, Bobby Flay and Thomas Keller, just to name a few. Treat yourself to a world-class show, including a choice of five Cirque du Soleil productions, Disney's The Lion King, the Blue Man Group, Phantom-The Las Vegas Spectacular and Jersey Boys. Make sure to also consider the variety of well-known headliners from the worlds of music, comedy and magic performing during your stay.

Don't miss the CityCenter complex located in the heart of The Strip, a blend of sleek architecture and public miniparks, with walkways and art throughout. You'll find luxury hotels, a casino and Crystals, a three-story retail center whose shape resembles the multi-faceted surface of a quartz crystal.

There's never a dull moment in Las Vegas. Watch the volcano erupt at the Mirage, don't miss the rousing pirate battle at Treasure Island, marvel at the dancing waters display at the Bellagio Take a romantic gondola ride through the canals of the Venetian. For a break from The Strip, take a day trip to Hoover Dam where you'll be impressed with the power of the mighty Colorado River.

Experience all your fantasies of Parisright in the heart of Las Vegas! From guest rooms with a European flair to great entertainment, fine French cuisine, sidewalk cafes and even the Eiffel Tower, the Paris Las Vegas has all the passion, excitement and ambiance of Europe's most romantic city. Enjoy the charming atmosphere of the European village and mall, the lively casino, the dueling pianos at Napoleon's, and coming the spring of 2012 Chef Gordon Ramsay will open his first Las Vegas restaurant, Gordon Ramsay Steak! And right outside the doors, see all "the Strip" has to offer.

World-class dining, internationally-known boutiques, award-winning golf courses, savvy nightclubs and European-style spas are calling you to this glittering city, known as "Vegas!" Join your colleagues for "AACN Nurse Manager Priorities" and enjoy all of the fun in the city that never sleeps. For more information, call the Las Vegas Convention and Visitors Authority at (702) 892-7575 or go online to www.visitlasvegas.com.


Hotel Accommodations

The conference will be held at the Paris Las Vegas, 3655 Las Vegas Blvd. South, Las Vegas, NV 89109. A
limited block of rooms is being held for you and your guests at special group rates which will be in effect, based on room availability, from September 4 to September 9 for those wishing to extend their stay to enjoy area activities or qualify for discount airfares.

Rates: $139 single/double
Rates are per room and subject to prevailing state and local taxes.

To obtain the special group rates, make your reservation early and before the "hotel room block release date" which is August 13. Rooms may sell out before this date so be sure to make your reservation now. After the release date, rooms and group rates may no longer be available so call the hotel regarding availability.

Reserve your hotel room online here.

For room reservations, call (877) 603-4389 and inform them that you are attending the Contemporary Forums' conference on AACN Nurse Manager Priorities. Request a confirmation number and written confirmation of your reservation. Reservations must include a first night's deposit.

Contact the hotel regarding cancellation policy. For arrivals after 3 p.m., call the hotel on the day of travel to
reconfirm reservations.

For additional hotel information, call the Paris Las Vegas at (800) 722-5597.

Travel Discounts

UNITED AirlinesContemporary Forums has a special discount agreement with United Airlines unavailable to the general public. To obtain these special conference fares call the Special Meeting Desk at (800) 521-4041, Account Code 510CW. Ticketing and payment can be done directly by you or through your travel agent. To ensure the best flights and times, since seats are limited, make your reservations early. Fares are guaranteed at the time of the ticket purchase.


HertzHertz is the official car rental agency for the conference. Special rates will be in effect throughout the conference as well as one week before and after. For special rates, call HERTZ at (800) 654-2240 and refer to Contemporary Forums plus the conference discount code CV #03000259.


Registration Information

Registrations must include full tuition payment to be accepted. Registrations faxed without payment will not be processed. Conference communications are sent via email. When registering please provide attendee's best email address as some emails are filtered and blocked. Since conference registration and hotel rooms are limited, early registration is advised.

Out of consideration to registrants, children of any age and spouses may not attend the sessions.

Tuition (U.S. Funds)

AACN Member

AACN Non-Member

Early Registration Fee*
(On/before July 26)
$515 $545
Regular Registration Fee
(After July 26)
$565 $595

* Postmarked or phone/fax/online registration and fees received on/before July 26.
Your tuition includes refreshment breaks, Certificate of Attendance, and Online CE Library access to presentation handouts before and after the conference. See page 7 for Library details.

Group Discounts (Mail, fax or call in together. Online registration is not available.)
Tuition discounts are given to groups of 3 or more registering for the complete Main Conference.
$25 per person discount for 3 or 4 in a group
$45 per person discount for 5 or more in a group

Method of Tuition Payment
Make payment by check (payable to Contemporary Forums and enclose with Registration Form), Visa, MasterCard, Discover, American Express or Purchase Order. A $30 fee is charged for any returned check. Personal checks are NOT accepted at the conference. Purchase Orders must be received with registration by the conference date and include the P.O. number, invoice address, tuition, approval signature, contact name, email address and phone number.

Tax Deductibility
Expenses of training, tuition, travel, lodging and meals to maintain or improve professional skills may be TAX DEDUCTIBLE. Consult your tax advisor.

Partial Attendance (Online registration is not available.)
Call Contemporary Forums for tuition and CE credit for individual days. Group discounts do not apply. Registrations may not be shared.

Cancellations may be made by phone or in writing. Cancellations received on/before July 26 receive a full tuition refund. Cancellations received after July 26 are assessed a $20 processing fee. No refunds for cancellations received after the conference begins or for "no shows." If this meeting is cancelled for any reason, including labor strikes or acts of God, liability is limited to a full refund of registration fees.

Program Changes
Contemporary Forums reserves the right to make necessary changes in speakers, topics or schedule. The most current program can be found on our website.

Contact Contemporary Forums at (800) 377-7707, Monday - Friday, 8 a.m. - 5 p.m. (Pacific Time) or email info@cforums.com.

If you require special arrangements at this conference, call (800) 377-7707, at least 30 days prior to the conference.

Rave Reviews

"I have attended other nursing management conferences for years and was tired of the same information year after year. AACN Nurse Manager Priorities provided information that can easily be adapted for daily use in my position as a Nurse Director. Great Conference!"

- Sandra Gonzales, BSN, RN, BC, CNML • Lubbock, Texas


"I attended the conference but my entire unit will gain from the knowledge I attained and the networking relationships that I made! Looking forward to next year. I enjoyed the conference."

- Peggy Woolf, RN • Portland, Oregon


"Excellent conference and well rounded educational topics to help me improve my day to day operations as a nurse and a leader. Although I am not a manager, I believe it is essential for bedside nurses to grow and develop managerial and leadership skills to collaborate effectively and improve the health of their work settings."

- Angela Benefield BSN, RN, CCRN, CSC, CMC Temecula, California


"I felt the conference was very well done. It was enlightening to see so many states represented from across the country and that we all are faced with the same problems. Tools were provided to help Nurse Managers evaluate and engage their staff to be focused on outcomes and quality care."

- Gary Hamilton, BSN, RN, NM • Lubbock, Texas


"Nurses are often selected to be managers based on excellence in clinical skill and leadership potential, but they may not have a full toolbox for being successful nurse managers. This conference gave me the skills and tools that I will need to be a successful leader and manager in my organization."

- Cory McCann, BA, RN, CCRN • Salt Lake City, Utah

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